VERIFIED AND UPDATED GENESYS GCX-WFM EXAM QUESTIONS & ANSWERS

Verified and Updated Genesys GCX-WFM Exam Questions & Answers

Verified and Updated Genesys GCX-WFM Exam Questions & Answers

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q84-Q89):

NEW QUESTION # 84
How can an administrator deny a time-off request in Genesys Cloud?
Response:

  • A. Using the Real-Time Adherence Monitor
  • B. Through the Activity Code Editor
  • C. Within the Time-Off Requests Page
  • D. By altering the Schedule Forecast

Answer: C


NEW QUESTION # 85
You are creating a work plan on Genesys Cloud for your agents. Which option in a work plan lets you specify the limit on the amount of time an agent can work during a week?
Response:

  • A. Work Time Constrains
  • B. Minimum Time Between Shifts
  • C. Weekly Paid Time
  • D. Daily Paid Time Divisible By

Answer: C


NEW QUESTION # 86
In Genesys Cloud, which two functions can the historical adherence report provide to help improve workforce management?
(Choose two)
Response:

  • A. Analyzing adherence at specific times of day
  • B. Directly adjusting future agent schedules
  • C. Modifying forecast data for future adherence planning
  • D. Identifying recurring non-adherence trends

Answer: A,D


NEW QUESTION # 87
Which two actions are necessary when setting up a work plan?
(Choose two)
Response:

  • A. Monitor call quality metrics
  • B. Configure daily shifts
  • C. Define shift activities
  • D. Assign call routing preferences

Answer: B,C


NEW QUESTION # 88
Which two steps are essential in working with forecasts in Genesys Cloud?
(Choose two)
Response:

  • A. Add a forecast modification
  • B. Analyze historical call patterns
  • C. Configure service level goals
  • D. Validate agent certifications

Answer: A,B


NEW QUESTION # 89
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